Complaints Handling Procedure
At Andrew James Surveying, we are committed to providing a professional service to all our clients. If something goes wrong, we want to know about it so we can put things right.
Step 1: Raise your complaint with us directly
If you are dissatisfied with any aspect of our service, please contact:
Andrew James
Director
Andrew James Surveying
Turnberry Avenue, Ackworth, WF7 7FB
Tel: [Phone number]
Email: andrew@andrewjamessurveying.co.uk
We will acknowledge receipt of your complaint within 7 days and aim to respond fully within 28 days.
Step 2: Independent redress
If you are not satisfied with our response, you have the right to refer your complaint to an independent redress mechanism, as required by the Royal Institution of Chartered Surveyors (RICS).
We are members of the following independent redress scheme:
The Centre for Effective Dispute Resolution (CEDR)
They can be contacted by visiting:
cedr.com
You can refer your complaint to them at any time, but they will normally require that you have first given us the opportunity to resolve it.